Administrative Officer - B3 QSL & Matron

Job Summary

This exciting Administrative Officer role sits within Women's Services at Leeds Teaching Hospitals NHS Trust and provides vital support to quality, safety, governance and operational improvement activities across maternity and gynaecology services. Based at St James's University Hospital, you will work closely with the Quality, Safety & Learning Team, matrons and multidisciplinary colleagues to support the delivery of safe, effective and patient-centred care.

For questions about this job, contact:

Name - Ceri Hall
Position - Intrapartum Matron
Email
- Phone number
- Shortlisting Date: 1st Sept
Interview Date: 7th Sept

This exciting Administrative Officer role sits within Women's Services at Leeds Teaching Hospitals NHS Trust and provides vital support to quality, safety, governance and operational improvement activities across maternity and gynaecology services. Based at St James's University Hospital, you will work closely with the Quality, Safety & Learning Team, matrons and multidisciplinary colleagues to support the delivery of safe, effective and patient-centred care.

The role provides comprehensive administrative support across a range of governance and service improvement work streams, including quality and safety reporting, meeting administration, complaints support, workforce processes and quality improvement initiatives. Key responsibilities include coordinating meetings, preparing agendas and minutes, maintaining databases and action trackers, supporting Datix reporting, producing reports and ensuring governance documentation is accurate, organised and up to date. You will also support a number of oversight and governance groups by coordinating papers, monitoring actions and maintaining assurance records.

Previous administrative experience is essential and experience within the NHS or healthcare environment would be advantageous.

Women's Services at Leeds Teaching Hospitals NHS Trust is one of the largest and most diverse services of its kind in the region, providing care to thousands of women and families every year. Our teams are committed to delivering safe, high-quality and compassionate care, whilst continually striving to improve the services we provide. As part of our team, you will play an important role in supporting the governance, quality and safety processes that underpin excellent patient care.

We are proud of our supportive and inclusive working culture. We value teamwork, kindness, professionalism and continuous improvement, and we work collaboratively across maternity, gynaecology and corporate teams to achieve the best outcomes for our patients and staff. No two days are the same, making this a rewarding role for someone who enjoys variety, problem-solving and contributing to meaningful change.

You will be joining a dedicated team that values everyone's contribution and encourages personal and professional development. We invest in our staff through training opportunities, learning and development programmes and the chance to gain experience across a wide range of governance, quality and operational functions. Whether you are looking to build on existing administrative experience or develop a career within the NHS, this role offers an excellent opportunity to make a tangible difference while being supported to grow and succeed.

As part of Leeds Teaching Hospitals NHS Trust, you will also benefit from working within one of the largest and most respected NHS organisations in the country, guided by our values of being kind, open and honest, responsible and one team.

• Highly organised with excellent time management skills and the ability to prioritise a varied workload.
• Strong administrative experience, including meeting coordination, minute taking and document management.
• Excellent attention to detail and a commitment to maintaining accurate records and governance documentation.
• Confident using Microsoft Office applications, databases and electronic record systems.
• Excellent written and verbal communication skills, with the ability to build positive working relationships.
• Proactive and self-motivated, able to work independently and use initiative to solve problems.
• Experienced in monitoring actions, maintaining trackers and supporting reporting and assurance processes.
• Adaptable, flexible and able to manage competing priorities in a busy environment
• Committed to maintaining confidentiality and handling sensitive information appropriately.
• A collaborative team player who is committed to quality improvement, patient safety and excellent service delivery.

The Leeds Way is working together to support each other and deliver the best possible care to patients.

Excellent, safe and sustainable care for every patient every time