Assistant Operations Manager Gorge & Caves

About the role:

We have an exciting role to join one of the UK's most iconic visitor attractions as an Assistant Operations Manager. Joining a team of two other Assistant Operations Managers, you will focus on one of our business areas.

The role of Assistant Operations Manager plays a key part in supporting the day-to-day management of Cheddar Gorge & Caves by helping to lead a diverse operational team in delivering exceptional guest experiences while ensuring the safe, efficient and commercially successful running of a unique site.

This is a hands‑on leadership role with responsibility across multiple operational areas, including Guest Services, Attractions, Retail, Food & Beverage, education programmes, school visits, group bookings and corporate events. You will also act as a Duty Manager and Duty Cashier, support team leaders and team members, and ensure the highest standards of service, safety and operational excellence are consistently maintained.

The role requires a proactive and adaptable individual who can balance people leadership, operational delivery and commercial awareness within a fast‑paced visitor attraction environment. You will be instrumental in creating memorable visitor experiences, driving team performance and supporting the continued success of Cheddar Gorge & Caves.

• A confident, hands‑on leader who can motivate, support and develop a diverse team.
• A genuine passion for delivering exceptional guest experiences and high service standards.
• Strong organisational skills, with the ability to prioritise effectively in a fast‑paced environment.
• A calm and practical approach to problem‑solving, decision‑making and handling guest concerns.
• Clear and confident communication skills, with the ability to build positive working relationships.
• Commercial awareness and an understanding of staffing costs, budgets and revenue opportunities.
• A strong commitment to health and safety and to maintaining consistently high operational standards.
• Flexibility, resilience and a willingness to work across operational areas, including weekends, bank holidays and
  ** peak periods**.

You will be employed on a permanent salaried contract working 40 hours a week.

Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.

Cheddar Gorge and Caves is a world‑famous site set in an Area of Outstanding Natural Beauty and is one of Britain's most spectacular natural landmarks.

Being England's largest gorge, with a depth of 400ft and a length of 3 miles, this site presents an unforgettable experience for visitors throughout the year.

This unique work environment will immerse you in the breath‑taking scenery of awe‑inspiring cliffs and remarkable subterranean stalactite show caves, holding numerous fascinating secrets about our prehistoric ancestors and serving as a central location for caving and rock climbing enthusiasts worldwide.

You will receive attractive benefits that include:

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
• Unlimited free entry to Longleat and Cheddar Gorge and Caves for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Membership for Friends and Family
• Discounts on food and beverages and retail merchandise
• Discounts on Longleat VIP Experiences and Accommodation
• Discretionary bonus scheme
• Employee Assistance Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes