Scheme Manager

Overview

Operation:
Sanctuary Independent Living Service

Location:

The Homestead, Cheddar

£20,299 - £20,927 per year

30 hours per week – Flexible working pattern

Closing Date: 16/02/2026

Requisition: 227218

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

The Scheme Manager is an essential role within the Sanctuary Independent Living Service (SILS) division. Working from an office based at the scheme, you will manage the building and residents. You would be part of a team of 12 Scheme Managers located in the South West reporting to a Housing Officer who works remotely. As first point of contact you would encourage residents to maintain their wellbeing and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

Responsibilities include completing compliance testing with fire, water & health and safety legislation and scheme inspections and risk assessments, reporting communal area repairs and monitoring the work to completion, and ensuring the delivery of high quality customer service by resolving problems and complaints or escalating issues to the Housing Officer.

• Promoting resident involvement & providing information about local community groups and facilities
• Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Coordinating the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate
• Ensuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary
• Providing administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Some experience of problem solving and implementing effective solutions, including referrals as needed
• Ability to interpret and maintain computerised information and documentation
• Working knowledge of handling confidential and sensitive information
• Travel is a requirement of the role, therefore a full valid driving licence is essential

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to…