Grooming Salon Leader, Petsense

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This position is responsible for leading the operations of the grooming salon, achieving targeted goals, and driving results to grow the business. This includes overseeing daily operations, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

As a Salon Leader, you must be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform daily duties such as managing salon operations, ensuring SOP compliance, maintaining cleanliness, placing supply orders within budget, assisting in hiring and training staff, communicating with the team and Store Manager, driving salon growth, coaching team members, providing grooming services, ensuring pet safety, practicing safety and sanitization protocols, maintaining records, operating computers, and performing store recovery if needed.
• Enforce all salon policies and procedures.
• Perform other duties as assigned.

Experience:

Minimum of 2+ years grooming pets under a professional groomer, with supervisory experience preferred. Must be comfortable working with dogs and cats, demonstrating patience and compassion. Must provide own grooming tools or be willing to purchase them.

Education:

High school diploma or equivalent required. Candidates with a suitable combination of education and experience will be considered. Ability to read, write, and count accurately is essential.

• Operate all grooming tools and equipment effectively.
• Communicate effectively with team and customers.
• Show compassion for animals.
• Pay attention to detail.
• Complete documentation accurately.
• Basic computer skills.
• Strong interpersonal and conflict resolution skills.

• Indoor environment with moderate noise.
• Exposure to wet conditions, grooming tools, pet waste, and animals of various sizes and temperaments.
• Shifts typically range from 4 to over 8 hours.

• Non-sedentary role requiring physical stamina.
• Ability to move quickly and safely throughout the store.
• Ability to lift up to 50 pounds and stand for long periods.
• Ability to perform grooming tasks with precision.

This overview is not exhaustive. Employees should perform all duties assigned by their supervisor.