Grievance Resolution Coordinator - Program Specialist - Chehalis

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally and educationally, nurtured by family and community.

Job Title: Grievance Resolution Coordinator - Program Specialist 3 (PS3)

Location: Chehalis, WA. Work is full time, on-site at Green Hill School

Closes: Wednesday, October 14, 2026

Salary: $59,760 - $80,496 Yearly. The salary does not include an on-site 24/7 facility 5% premium.

The Department of Children, Youth and Families (DCYF) is looking for a Grievance Resolution Coordinator at Green Hill School to maintain a fair and transparent process for young people to voice their concerns. Green Hill School is a maximum-security Juvenile Rehabilitation residential facility that provides comprehensive services to young people. Our objective is to maintain a secure, therapeutic environment that provides young people with the information, skills, and motivation to succeed once they return to their community.

The ideal candidate has good verbal and written communication skills and is adept at establishing trust and rapport with others. Come work with an amazing team of dedicated professionals, invest your time and talent, and make a difference.

You will facilitate, direct, and implement all aspects of the JR Grievance Program using a restorative justice approach that aims to build a safe and supportive community within Green Hill School where everyone shares responsibility, harms are repaired, and relationships between staff and young people are strengthened. You will contribute to the department’s mission to work alongside Washington’s vulnerable youth to foster safety, stability, and better outcomes by strengthening opportunities, connections and community.

This includes providing education and training to, and communication with young people and staff.

• Oversee, manage, and coordinate all aspects of the Grievance Resolution Program and activities.
• Attempt early resolutions by meeting with the young people, when possible, to open lines of communication and to show good faith in resolving concerns at the lowest level possible.
• Review individual statements, disciplinary materials, written messages, notes, or complaints, health records, video evidence, and staff communications related to each instance of reported retaliation.
• Provide Grievance Resolution Program data to the Appointing Authority monthly, reflecting active resolutions by the date assigned, level, and reviewer assigned.
• Recognize and immediately report/address concerning trends/causality factors with the Superintendent/designee.
• Track active reviews to ensure administrative responses are timely.
• Interpret and explain applicable laws, rules, regulations, policies and procedures and WACs and RCWs where applicable and details information accordingly for both staff and young people.
• Manage a grievance model with a neutral position and zero tolerance for any bias.
• Promote staff awareness and education.
• Serve as a resource for reviewers, managers, and staff for Grievance Resolution related questions and issues regarding emergent requests/situations.
• Respond to the Ombuds or ATG and anyone else affiliated/required, for requests for information and records, sign affidavits, and attend meetings as requested.
• Work with young people and staff to resolve complaints at the lowest level defining the needs and planning for the Grievance Resolution Program.
• Manage and oversee all Grievance Resolution documentation that is stored securely.

Six years of progressively increasing responsibilities in a juvenile rehabilitation/justice or correctional setting.

OR

An Associates degree from an accredited institution recognized by the U.S. Department…