Pensions Administrator

Job Description

Our client is looking for an experienced Pensions Support Admin Officer.

Agile – but attendance on a regular basis in office areas within Essex.

Provide an efficient, flexible and effective administrative support service to the Joint Head of Pensions Governance, including management of relevant inboxes, progression of relevant documentation, organising and supporting joint Essex and Kent Tactical Boards to progress cases and linking with key stakeholders across both forces to ensure case information is kept up to date and tracked.

Respond to and draft correspondence for signature by the Joint Head of Pensions Governance / Delegated Scheme Manager / Chief Constable, supporting key internal and external stakeholder engagement and responding to telephone enquiries to provide a high quality and timely administrative support service.

• Support the Pensions Governance process and Joint Head of Pensions Governance in the delivery of pensions governance administration and ensure that information is kept current and up to date on all cases.
• Send, receive, elevate and file all correspondence and documentation associated with the process for both forces, linking in with key stakeholders where appropriate.
• Ensure the Attendance & Wellbeing Management Group Ill Health Retirement tracker is updated and sent to the relevant contact prior to the monthly AWMG meeting, so that any payroll adjustments can be made in a timely manner.
• Identify and resolve matters such as commitment conflicts in the scheduling of Tactical Pensions meetings, prioritise statutory tasks and governance deadlines, providing options, recommendations and solutions.
• Organise internal and external meetings on behalf of the Joint Head of Pensions Governance, securing the attendance of relevant participants or their nominated deputies, preparing and distributing agendas, minutes, reports and other communications as necessary, and preparing all participants in advance of the meeting to enable the effective and efficient running of the meeting.
• Work alongside and provide support to the Corporate Finance Support Officer for the Corporate Finance Department for pensions governance related meetings and the Pensions Board, ensuring the accurate recording of decisions, actions, rationales and notes. Acknowledge all correspondence, follow up actions and draft correspondence in accordance with the required time scales and carry out additional ad‑hoc requirements to provide a comprehensive and efficient support service that meets the Joint Head of Pensions Governance requirements.
• Create and maintain both the Risk Register and the content of the Pensions Governance SharePoint pages, ensuring accurate and relevant information, useful links, Pensions administrator contacts and FAQs. Design and maintain appropriate trackers / schedules to support the department to manage new and existing work streams.
• Manage and triage calls and queries on behalf of the Joint Head of Pensions Governance, ascertaining the nature of the enquiry, exercising discretion and recognising and highlighting risk, liaising with the Joint Head of Pensions or Delegated Scheme Manager (DSM) for each force as required, to provide a high quality first point of contact to enquirers.

• At least a GCE A level standard education.
• Project or senior administration experience.
• Broad experience of a computerised management information system and full proficiency with Microsoft Office products (Word, Excel, email, intranet authorship). Knowledge of Occupational Health data management systems is advantageous.
• Strong communication skills, both verbal and written, preferably within a confidential setting, and the ability to present at a variety of organisational levels, including in emotive, difficult or challenging situations.
• Ability to provide advice and guidance to managers and employees at all levels on relevant Force policy and procedure and its practical application.
• Strong organisational skills, ability to prioritise workload with limited supervision, work on a range of activities simultaneously and often under pressure to meet deadlines.
• Experience designing, developing and implementing a range of computerised administrative systems and procedures.

Colbern Limited along with our clients are an equal opportunities employer.