Assessment Administration Coordinator

Assessment Administration Coordinator

Location:

Nominal office of York, with expected minimum attendance of once per month Salary: £27,010 gross per annum

Contract:

Full Time, Permanent Applications close on 14th September erviews will take place via MS Teams w/c 28th September Benefits:
• A generous pension plan with USS
• Enhanced family leave benefits
• 31 days’ annual leave, plus bank holidays
• Flexible working hours
• Hybrid work
• Employee Assistance Programme access
• Personal Financial Wellbeing advice access … to name a few

The Role:

We are looking for an Assessment Administration Coordinator to support the delivery of a range of prestigious peer review and assessment services across the higher education sector. This role will provide end-to-end administrative support for either institutional services (including Athena Swan, Race Equality Charter, Inclusive Institutions Framework, Impact Awards and Accreditation) or individual services (including Fellowship, End-Point Assessment and Awards). You will play a vital role in ensuring assessment processes run smoothly, efficiently and accurately, supporting applicants, reviewers, institutions and subject experts throughout the assessment journey.

Working within a collaborative team, you will help deliver excellent customer experiences while contributing to ongoing service improvements and transformation projects. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and has a strong commitment to quality, accuracy and continuous improvement. There are 3 opportunities available for this role, 1 permanent position within Institutional Services and 2 Fixed Term Contracts within Individual Services.

Job requirements
• Experience delivering high-quality administrative support within education or a related professional environment.
• Proven experience delivering excellent customer service and handling customer enquiries and complaints.
• Experience working with databases, CRM systems and case management systems.
• Experience using multiple digital systems to record, manage and monitor data accurately.
• Experience supporting external customers and stakeholders at varying levels of seniority.
• Knowledge and experience of Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Experience managing confidential and sensitive information appropriately. Job responsibilities Assessment Process Administration
• Support the effective administration of end-to-end peer review assessment processes across both institutional and individual services.
• Conduct initial quality assurance checks on applications to ensure eligibility requirements and submission standards are met prior to review.
• Coordinate assessment activities and ensure results are released accurately and within published timescales.
• Provide administrative support for assessment panels, peer review meetings and reviewer activities.
• Prepare, issue and manage assessment outcomes, feedback documentation and certification for successful applicants.
• Maintain accurate records and data throughout the assessment lifecycle in accordance with compliance requirements and service standards.
• Support the administration of peer reviewers, consultants and other associates involved in assessment delivery. Customer Service and Stakeholder Support
• Respond to application and post-recognition enquiries in a timely, professional and customer-focused manner.
• Escalate complex issues appropriately while maintaining a positive customer experience.
• Build strong working relationships with institutional contacts, contract holders, programme leaders, programme administrators and subject expert teams.
• Support a…