Ward Clerk- Gosfield Acute Frailty Unit

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Gosfield Acute Frailty Unit Grade Band 2 Contract Permanent: 27th November 2026 Hours

• Full time
• Part time

Site Broomfield Town Chelmsford Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 22/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

We are seeking an organised, proactive, and customer-focused individual to join our Acute Frailty Unit on Gosfield. This role is essential in supporting the smooth running of the unit, ensuring that patients experience an efficient, safe, and welcoming journey from arrival to discharge.

As a key administrative member of the team, you will maintain accurate patient information, manage clinic and ward activity, and provide essential support to clinical staff. You will be the first point of contact for patients and visitors, handling enquiries, coordinating appointments, updating systems such as Careflow, Lorenzo, and Teletracking, and ensuring all administrative processes are completed to a high standard.

The postholder will work collaboratively with colleagues across the unit, demonstrating strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will contribute to the overall efficiency of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic by managing patient documentation, supporting data quality, maintaining stock levels, and ensuring adherence to Trust policies and procedures.

This is a rewarding role for someone who enjoys helping others, thrives under pressure, and is committed to delivering excellent service within a dynamic healthcare setting

*** Please note we are unable to sponsor the post***

In this fast-paced and rewarding role, you’ll be at the heart of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic—supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.

Your key responsibilities will include:

Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.

Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.

Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.

Be the friendly first point of contact—arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.

Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.

Take ownership of essential administrative tasks, including filing, updating…