Service Advisor

Service Advisor - Horticultural

We are seeking a motivated, organised, and customer-focused Horticultural Service Advisor to support the effective day-to-day operation of a busy horticultural service department. This is a key role within the service function, acting as the link between customers, the workshop, parts, and warranty teams to ensure a smooth and professional service experience from start to finish.

This opportunity would suit someone who thrives in a fast-paced environment, enjoys working with both people and processes, and takes pride in delivering excellent customer service.

• Act as the primary point of contact for service customers, managing enquiries and expectations professionally.
• Coordinate service jobs between customers, technicians, parts, and warranty teams.
• Prepare and manage job cards, service documentation, and accurate system records.
• Support the scheduling and planning of workshop activities to ensure efficiency and service quality.
• Build and maintain strong relationships with existing customers while identifying opportunities to enhance service engagement.
• Handle sensitive and confidential information with discretion and integrity.
• Support continuous improvement within the service department and wider business.

You will be highly organised, proactive, and customer-focused, with the ability to manage multiple priorities in a busy environment.

• Experience working within a service, aftersales, or operational support environment.
• Exposure to one of the following sectors: horticulture, agriculture, construction, automotive, engineering, plant, or machinery.
• Strong administrative and organisational skills, with excellent attention to detail.
• Confidence communicating with customers, suppliers, and internal teams at all levels.
• A positive, professional, and solutions-focused approach.
• The ability to work independently while also contributing effectively as part of a team.

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please get in touch with us.

To apply, please send a copy of your CV and a covering letter to . drury @ nmsrecruit . com or, alternatively, submit your application via the link below.