Emergency Dispatcher

Emergency Dispatcher – Control Room

Can you remain calm and focused at times of pressure?

Can you make quick decisions and multitask?

Do you want to make a difference to patient care?

We are recruiting Emergency Dispatchers to join our Control Room team at the Emergency Operations Centre in Chelmsford. The role involves deploying emergency ambulance resources and supporting delivery of high clinical quality and patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate response and help is arranged.

As part of the Control Room team, you will:

• Deploy emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories
• Work with colleagues to coordinate resources and ensure appropriate response
• Maintain high professional standards, be resilient, and communicate effectively
• Use IT systems, multitask, and prioritise workloads to make quick decisions under pressure

• At least 2 years experience within a customer-focused environment, prioritising and managing workload in a busy, challenging, fast-paced setting
• Good awareness of equality and diversity; good geographical knowledge of the area
• Experience working as part of a team
• 5 GCSEs at grade C or above (including English) or equivalent qualification
• Understanding of Ambulance Service/NHS is desirable but training will be provided

Working a rotating shift pattern which covers days and nights, including weekends and special/public holidays.

• Opportunity to work in a diverse region close to London and the North Sea coast
• Robust training, mentoring and support package guiding you into your career
• Support for balancing work with caring responsibilities, family commitments, further learning, and other interests
• Flexible working requests are welcomed

We aim to represent and value the diversity of our local communities. We positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

For details or to arrange an informal visit, contact:
Janet Young – Assistant Recruitment Specialist
Email:
Telephone: