Repairs Customer Service Advisor

BDS are currently recruiting for a Reapirs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford.
Main duties include but are not limited too;
 
* Acting as the first point of contact for resident enquiries via telephone
 
* Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
 
* Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
 
* Raising, chasing and escalating tenant complaints as required
 
* Assisting residents to make payments, such as for rent or service charges
 
* Liaising with local Housing Officers to facilitate requests from their residents
 
* Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
 
* Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
Hours; 35 hours per week between the hours of 08:00 and 17:30 on a rota basis, Monday to Friday.
Pay rate; £14.48ph PAYE - £19.15ph UMB
This is a temp ongoing role
Start date for this position is the 23rd March and is non-negotiable due to training taking place in the first 2 weeks. Please only apply if you can commit to starting on this day!
Apply now for immediate consideration