Senior Night-Shift Customer Experience Leader
Listed on 2026-10-10
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Pinnacle Group is seeking a Senior Customer Service Advisor to join our Chelmsford contact centre team on nights. You will lead by example, handling high‑level enquiries and coaching peers to deliver fast, accurate service across multiple channels.
The role sits within Pinnacle Connect, our 24/7 operation, supporting housing associations and local authorities. You will monitor performance, mentor agents, manage escalations, and help maintain service levels and quality.
Consider building your career as a Senior Night-Shift Customer Experience Leader at Pinnacle Group Limited.
We are seeking a motivated Senior Night-Shift Customer Experience Leader to join Pinnacle Group Limited in Chelmsford, England, United Kingdom.
The Senior Night-Shift Customer Experience Leader position in the Management & Operations, Sales field is open for applications.
We have an opening for a Senior Night-Shift Customer Experience Leader in Chelmsford, England, United Kingdom within Management & Operations, Sales.
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