Credit Controller

Location: Chelmsford (office-based, full time)

Contract: Full-time, permanent

We are looking for a confident and proactive Credit Controller to join our finance team in Chelmsford. This role is ideally suited to someone with previous credit control experience, preferably gained within an insurance environment, who is comfortable managing broker accounts and taking ownership of debt collection activity. The successful candidate will be confident on the phone, able to build strong working relationships with brokers, and equally comfortable challenging, escalating and chasing overdue balances in a professional but firm manner.

• Take ownership of a portfolio of broker accounts and manage the end-to-end credit control process.
• Proactively chase overdue balances by telephone, email and other agreed communication methods.
• Build effective working relationships with brokers while maintaining a firm and commercially focused approach to collections.
• Confidently challenge late payment behaviour and elevate overdue debt where appropriate.
• Monitor aged debt and ensure follow-up activity is completed in a timely and consistent manner.
• Investigate and resolve account queries that may delay payment, working closely with internal teams where needed.
• Assist with account reconciliations, statement reviews and general sales ledger administration as required.
• Provide regular updates on overdue accounts, disputed items and collection progress to management.

• Previous experience in a credit control role is essential.
• Experience with in an insurance environment is preferred.
• Strong telephone manner with the confidence to speak assertively and professionally with customers.
• Comfortable challenging brokers and chasing outstanding debt in a clear, direct and constructive way.
• Good negotiation and problem‑solving skills.
• Ability to manage workload effectively and prioritize a busy ledger.
• Strong attention to detail and good record-keeping skills.
• Competent with finance systems and Microsoft Office, particularly Excel.
• Experience with Microsoft Dynamics Business Central an advantage.
• Resilient, organized and able to remain calm under pressure.