Senior Credit Controller

Primary Details Time Type:
Full time Worker Type:
Employee To service a portfolio of customers and maintain the ledgers of these allotted brokers, chasing for debt, ensuring that cash received / paid is allocated on a timely and accurate basis across our UK and European businesses. Responsible for the day to day maintenance of their accounting range. Ensuring all debts are chased and cash is coded in line with the Business plan requirements and credit control benchmarks in our SA/NV entity.

Senior Credit Controller Chelmsford/Hybrid

The Opportunity:

As a Senior Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome.  To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE  At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

The Role:

Be aware of the annual business plan for the Underwriting Division/s your role supports.

Understanding and incorporating the strategies for achieving individual or work unit objectives.

Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.

Review Broker statements, ensuring that any unreconciled premiums are completed.

Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.

Develop, maintain and enhance process documentation and user guides following the Document Standards templates.

Analyze all processes related data, highlighting areas of concerns and propose working solutions where applicable.

Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required time frames

Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process

Ensure quality and timely data capture across all processes is accurate enabling effective MI.

About you:

Relationship management experience, establishing and maintaining strong business relationships

Experience working within a credit control function

Customer service experience with good communications, negotiation and influencing skills

Intermediate level use of MS office applications, Word, Excel, Power Point Good  understanding and ability to analyse detailed reports.

Benefits  We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!30 days holiday a year with the option to buy up to 2 additional days.  Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.  Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic…