Finance Officer – Collection

Finance Officer – Income Collection Salary

£ - £ per annum

11/09/2026

Chelmsford, Essex

Full Time

Finance Officer - Income Collection

Fixed Term, Full Time

£25,959 to £28,621 per annum

Location:

Chelmsford

Working Style:
Anywhere worker

Closing Date: 9th September 2026

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

This vacancy is available as a fixed term contract or secondment opportunity for up to 12 Months.

The Income Collection Team aims to provide a comprehensive financial transactional and support service, engaging with those being invoiced for care services to secure payments and reconciliation of income received.

We are looking for Finance Officers who are experienced in working as a team member across a flexible and multi skilled workforce, delivering excellent customer service to a variety of functions by maintaining financial transactions and data within local systems. Able to recognise and support changes in technology to streamline the customer experience, with a working knowledge of financial processes and systems across FAS, Income and Banking, ensuring data or income is input accurately, timely and within policy and legislation standards.

• Provides financial support in relation to the assessment, payment and collection of income, to both internal and external customers, contributing towards delivery of the business plan for financial transactions, in support of the wider organisational vision.
• Provides technical support to team members and customers answering more complex queries in a professional manner in accordance with financial procedures. Acts as the subject matter expert for Assessment, Income and/or Banking processes.
• Contribute to the identification and clarification of customer needs, to deliver process and technology changes, which drive efficiency and value for money.
• Contribute to improving financial awareness and capability across the organisation, to promote the culture of empowering budget holders in line with financial regulations.
• Carries out data analysis to produce reports for Financial Assessments, Income, Banking and external customers, to support the management of organisational performance, maximise income and ensure compliance to Financial Regulations and audit requirements.
• Contributes to service improvement projects/programmes to achieve best practice and organisational efficiency by recommending process improvements and redesign.
• Contributes to maintaining currency on legislation changes and translating these into local policy and procedure, to identify and review potential changes in technology.
• Working collaboratively and flexibly across teams within Financial Assessments, Income and Banking to deliver a high level of service to all functions.
• Contribute to identifying risks and supporting the resolution, to minimise financial impact and loss to the organisation.

• Educated to RQF level 3 (A level) including English and Mathematics, or equivalent by experience.
• Commitment to continued personal development within a working environment.
• Knowledge of financial assessments, income systems and banking.
• Good interpersonal and communication skills, both verbal and written
• Aptitude and willingness to work flexibly in multi skilled Operational Teams.
• Level of good competency using Microsoft office packages including, Outlook, Word and Excel
• Ability to interpret varied information for supporting continuous improvements in service delivery.
• Ability to build effective working relationships with internal and external customers, suppliers and partners.

To read more about our business area, please visit:
Corporate Services