Administration & Engagement Officer

Role:
Administration & Engagement Officer – PDNA

Location:

Chelmsford or Ipswich. Salary: £24,523 full time, £19,618 pro‑rata for 30 hrs per week. This is a part‑time role (30 hrs per week).

• Contact PDNA patients to encourage attendance and reduce non‑attendance rates.
• Engage underserved communities, educating patients on the benefits of screening.
• Record contact attempts and patient feedback accurately.
• Track patient progress through the screening pathway.
• Contribute to improving engagement strategies and produce monthly activity reports.
• Liaise with care homes, mental health units, universities, and other organisations to support access and uptake.

You will engage directly with patients – primarily by telephone – to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.

• Confident and professional on the telephone.
• Experience in a customer, patient, or public‑facing role.
• Strong verbal and written communication skills.
• Good IT skills, including Microsoft Office.
• Understanding of confidentiality, data protection, and safeguarding.
• Healthcare or NHS screening experience desirable.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm suitability for working with vulnerable adults.