Build and Release Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.

We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.

Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

We are looking for a Build and Release Manager to support the planning and delivery of projects by coordinating activities, tracking progress, managing risks and dependencies, and maintaining accurate reporting. The role provides governance and administrative support, improves portfolio visibility, and enables project teams to focus on effective, timely delivery.

• Partner with business stakeholders to analyze requirements and manage priorities
• Act as the primary liaison between Portfolio Management, business stakeholders, and IT delivery teams
• Own and maintain the central portfolio backlog and support prioritisation decisions
• Manage budgets, resource allocation, and capacity planning
• Provide regular portfolio and operational reporting
• Align teams, manage dependencies, and support PMO governance activities
• Administer portfolio tooling (e.g. Planview), including project initiation, resourcing, tracking, and closure
• Plan and coordinate application releases with development teams, including scheduling, UAT, change management, and rollout support
• Provide early life support activities following releases

• Experience supporting IT projects that include both application development and operational/support elements
• Working knowledge of project management practices, with a recognised qualification (e.g. PRINCE2 Foundation) or equivalent hands-on delivery experience
• Familiarity with common software delivery life cycles, including Agile and waterfall methodologies
• Strong communication skills, with the ability to work effectively with technical teams and engage confidently with business and senior stakeholders
• Well-organised and detail-focused, with the ability to coordinate multiple work streams, priorities, and deadlines concurrently

• Experience working within an IT portfolio, PMO, or central delivery function
• Exposure to portfolio or project management tools (e.g. Planview, Jira, Azure Dev Ops, MS Project)
• Previous coordination experience across multiple teams or work streams
• Understanding of resource planning, release coordination, or change management processes
• Experience supporting UAT, release planning, or post-release activities
• Ability to quickly adapt to new tools, processes, and delivery models
• Confidence working in fast-paced or changing environments
• Strong attention to detail with a proactive, problem-solving mindset

• Bachelor's degree and 1 year related experience.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or private medical insurance

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax…