Infor M3 ERP Support Manager

Location: Essex, UK (full working rights required)

Working Pattern: Between 3–5 days on-site weekly

Start Date: ASAP

Sector: Global FMCG / manufacturing business and market leader

If you’re an Infor M3 Cloud Suiteexpert who understands how the system really runs a business — not just how to support it — this is a role where you can genuinely make an impact within a global FMCG brand.

My client is a well-established FMCG/manufacturing organisation experiencing significant growth and modernisation across their IT and business systems landscape.

With a strong commitment to operational excellence, innovation, and continuous improvement, they are investing in maximising their ERP and business applications to improve efficiency, insights, and business performance.

You’ll operate across Infor M3 Cloud Suiteand the wider Infor OS ecosystem (ION / Ming.le / Work spaces), supporting both day-to-day operations and continuous improvement initiatives.

You will work across and take a lead in:

• Procure-to-Pay (P2P) – purchasing, supplier management, invoice matching
• Warehousing & Inventory (MMS) – stock, movements, replenishment
• Finance & Costing (GL/AP/AR/CAS)

• MMS (Materials & Inventory Management)
• PPS (Production Planning & Scheduling)
• Finance (GL / AP / AR / Fixed Assets)
• Cost Accounting (CAS)
• Planning (MRP / MPS)

• H5 Client & M3 Work spaces (user experience & role-based optimisation)

You’ll be responsible for supporting, enhancing, and evolving the M3 platform, acting as the bridge between business process and system capability.

• Own 1st–3rd line support across M3 and integrated applications
• Troubleshoot issues across modules and transactional flows within BE
• Perform root cause analysis and eliminate repeat issues
• Monitor system performance and proactively identify risks
• Manage integrations, suppliers, and escalations where needed
• Identify opportunities to optimise configuration, workflows, and transactional processing
• Reduce reliance on manual workarounds, spreadsheets, and shadow systems
• Improve utilisation of standard M3 functionality vs customisation
• Map “as-is” vs “to-be” processes, aligning business needs with M3 capability
• Drive automation and efficiency across core business flows

• Lead M3 upgrades, enhancements, and implementation activity
• Own testing, release coordination, and change control
• Evaluate new tools, features, and improvements across Infor OS and M3
• Contribute to the roadmap for ERP and applications transformation
• Support users across the H5 interface and M3 Work spaces
• Deliver training, documentation, and guidance
• Act as a trusted advisor to stakeholders across manufacturing, supply chain, and finance
• Help teams understand where process changes beat system customisation

• Strong hands‑on Infor M3 Cloud Suite experience (support + functional understanding)
• Experience across core modules (MMS, PPS, Finance, Sales, Planning)
• Deep understanding of end-to-end ERP process flows (O2C, P2P, MRP, Manufacturing)
• Experience working with Infor OS / ION integrations (or similar middleware)
• Solid understanding of master data, transactional integrity, and process design
• Ability to translate business problems into M3 solutions (and vice versa)
• Strong stakeholder skills — able to influence without over complicating

• Exposure to Birst / Power BI reporting
• Experience in FMCG or manufacturing environments
• Familiarity with ITIL / Agile / continuous improvement frameworks
• Highly competitive salary - DOE
• Opportunities for training and professional development
• Hybrid - between 3 and 5 days per week in the Essex office depending on projects, meetings, etc.
• Involvement in major IT transformation and modernisation initiatives
• Stable, growing business with long‑term career opportunities

If you’re an Infor M3 professional who enjoys solving problems, improving processes, and making ERP systems actually work for the business, and you're looking for a new opportunity in the Essex area, then we’d love to hear from you.