3rd Line Engineer

Job in Chelmsford, Essex County, CM1, England, UK

Listing for: CAE Technology Services Limited

Full Time position
Listed on 2026-06-26

Job specializations:

IT/Tech
Systems Administrator, IT Support, Technical Support, Network Administrator

Salary/Wage Range or Industry Benchmark: 40000 - 55000 GBP Yearly GBP 40000.00 55000.00 YEAR

To take 1 st/2nd/3rd support requests and to log them on our help desk system.
To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated, whilst maintaining an accurate task record in our help desk system
Proactively help resolve 1st/2nd/3rd line tickets where required
To participate in infrastructure installation, hardware refresh and other projects as occasion demands
Installation of new equipment and software at customer premises.

Requirements

Minimum of 3 years proven experience working in a 3rd line position (Required)
Candidate must hold the MCSE Microsoft accreditations (Required)

Thorough knowledge of current IT technology including (but not limited to)

Microsoft Server 2003 – 2012
MS Active Directory
DNS
Microsoft Exchange 2007 – 2013
LAN/WAN (routers, switches, firewall)
Different Type of storage infrastructures
Backup and DR technologies
Meraki
Mimecast
Sonic wall
Willingness to work out of hours/weekends if required
Desktop operating systems

Duration two weeks.

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