Technical Support Engineer

Location: South Woodham Ferrers

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

Troubleshoot end user technical product issues
Supporting both business clients, electricians, installers as well as the general public
Working with a ticketing system, handling both inbound and outbound support calls and emails
Remote monitoring to try to find a solution over the telephone
Diary management organising weekly site visits to customers homes, and commercial sites
Route planning
Remotely diagnose product issues
Provide external and internal technical product training
Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
Assisting with technical documentation - development, classification, vetting, version management, etc.
Benefits:

£35,000 - £40,000
20 days holiday plus bank holidays
Pension
Private healthcare

Experience:

Previous experience in a technical support role
An electrical background is ideal and have any metering experience that would be a huge plus.
Strong technical background and can learn products quickly
Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
Confident customer service skills are essential, as customer liaison will be an essential part of the role Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website