Digital Service Desk Team Lead — ITIL & SLA Excellence
Job in
Chelmsford, Essex County, CM1, England, UK
Listed on 2026-08-20
Listing for:
Allscreens Nationwide Ltd
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Project Manager
Job Description & How to Apply Below
East of England Ambulance Service NHS Trust is seeking a Digital Service Desk Team Leader to oversee the day-to-day operation of the first-line IT support function. The role leads a team of Service Desk Analysts and Senior Analysts, managing queues, rosters, performance and development, and acting as primary escalation for technical issues.
The post involves coordinating with SACM, Infrastructure and project teams to ensure smooth transitions to BAU and accurate asset/configuration data.
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