IT Service Desk Team Lead: 1st Line Support
Job in
Broomfield, Chelmsford, Essex County, CM1, England, UK
Listed on 2026-08-28
Listing for:
East of England Ambulance Service NHS Trust
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
East of England Ambulance Service NHS Trust is seeking a Digital Service Desk Team Leader in Chelmsford to supervise the first-line IT support function, ensuring a responsive, customer-focused service that meets SLAs and ITIL-aligned standards.
You will directly manage Band 4–5 Service Desk Analysts, oversee queues and rosters, drive performance reviews, and mentor staff, while collaborating with SACM, Infrastructure, and project teams to ensure smooth transitions to BAU.
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