IT Support Analyst

A well-established organisation is seeking an IT Support Analyst to join its team based in central Chelmsford. You'll play a key role in supporting users, maintaining day-to-day IT operations, and ensuring business systems and technology services run smoothly across the organisation.

This is a fully onsite position with free onsite parking provided.

Key Responsibilities

Provide first-line support for business systems, databases and core applications.
Act as the onsite point of contact for IT issues, working alongside an outsourced IT support provider.
Troubleshoot hardware, software and application issues, ensuring timely resolution or escalation where required.
Deliver user training, IT inductions and practical guidance to staff on systems and technology.
Support the setup, maintenance and troubleshooting of end-user devices, peripherals and IT equipment.
Maintain accurate records of IT assets, support issues and system updates.
Experience Required

Previous experience in an IT support or service desk environment.
Strong troubleshooting skills across software, systems and end-user technology.
Experience supporting business applications, databases or CRM systems.
Good knowledge of Microsoft 365, including Outlook, Teams, One Drive and SharePoint.
Strong communication skills with the ability to explain technical issues to non-technical users.
Well organised, customer-focused and able to manage multiple priorities effectively.
Full UK driving licence and access to a vehicle for occasional travel between sites.
Benefits

35-hour working week.
30 days annual leave + bank holidays.
Non-contributory pension scheme with an 11% employer contribution.
Life assurance cover of 3x annual salary.
Free onsite parking.
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