Order Comms Analyst

Job summary

The post holder is responsible for the maintenance of the relevant applications within PAH. A key component of the Princess Alexandra Hospitals application estate is the Electronic Health Record (EHR). The post-holder will ensure that the functionality reflects the operational working of the Trust and local Health Economy in recording patient activity and providing a means of communication with patients. They will manage the production of information used to support commissioning activity as well as statutory information requirements and at all times ensure the integrity, security and accuracy of the data recorded.

Main duties of the job The EHR system comprises of the main Patient Administration System modules, Emergency Department, Maternity, Admissions, Discharges and Transfers, Outpatient Referral and Management, Bed Management and the Electronic Discharge Summary. The Application Support team are responsible for support and assisting in developing this system. The system must be maintained and made available to trained users to record patient activity in a timely and accurate manner.

Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trusts Performance Indicators are also dependant on the quality and completeness of the data provided from the EHR for various external NHS bodies.

About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences., incident, problem, release and change management.

• Manage the day to day duties entailing System Management, System Security and Access Control. Review the ITSM application support queue (IT service desk call logging system) and complete. Participate in the Change and Problem Management processes. Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. Participate in second and third line support of the EHR in conjunction with the IT service desk.
  
  Assist the Application Support Manager and Senior Application Support Analyst in the development of Trust Policies, Processes and Systems. Have a working knowledge of all other systems within the Trust. Assist the IT Training team in training end users in relevant applications.
  
  Systems Management:
  To build and test new diagnostic orders when requested / approved on the ICT system. Assisting in the maintenance of security of the EHR live
• Manage access control for users. Initiate and monitor system audit trail events. Participate in release management. Assisting in the testing and quality assurance of new system software, upgrades and patch release software for EHR and other systems. Liaise with the Trust IT service desk in the provision of second and third line application support. Maintain the order comms systems test and training environments.
  
  Work with the Application Support Team to control the application support queue in the ITSM. Ensure that the correct call details are managed and maintained in the ITSM. Ensure that calls are responded to agreed Service Level Agreements. Work with the parameters of ITSM with regards to incident, problem and change management. Ensure that all changes proposed to the order comms systems are thoroughly tested before application and that any fixes are managed through robust change management processes.
• Ensure that all roles adhere to Role Based Access Control (RBAC) standards adopted by the Trust.
• Incident & Problem Management:
  Be responsible for working through the Application Support ITSM queue ensuring that incidents are prioritised accurately, delegated appropriately and resolutions applied within SLA. Be an expert in the resolution of application related incidents. To work with local clinical,…