Business Services Manager - Commercial

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.

Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

At Gallagher Bassett, we’re looking for a Business Services Manager to join our team. You’ll have the opportunity to work closely with our commercial clients, which include large corporations and carriers, while managing a small, dynamic team of Business Service Associates.

You’ll have the opportunity to shape processes, drive operational efficiency, and build strong relationships with stakeholders at all levels. With flexibility in working arrangements and a supportive environment that values growth and development, this role is perfect for someone who’s ready to make it their own.

In this role, you’ll be the go‑to person for ensuring smooth operations and exceptional service delivery. You’ll lead and inspire a small team of Business Services Associates, providing guidance, training, and support to help them thrive. You’ll oversee client setups, renewals, and reporting, ensuring everything runs like clockwork.

You’ll also play a key role in building and maintaining strong relationships with clients and internal teams. Whether it’s preparing client‑facing reports, managing service level agreements, or supporting claims audits, you’ll be at the heart of our operations. Your problem‑solving skills and initiative will be crucial in identifying inefficiencies and driving continuous improvement. You’ll be

• Acting as a liaison between clients, insurers, brokers, and internal teams to build strong relationships across all divisions.
• Managing and supporting a small team, including providing training and guidance to ensure their success.
• Overseeing client setups, renewals, and reporting, ensuring compliance with service level agreements.
• Preparing and managing reporting schedules, ensuring accuracy and timely delivery.
• Identifying and implementing operational efficiencies to improve processes and service delivery.
• Supporting Client Directors and Managers in planning and coordinating claims audits.
• Participating in team, division, and company‑wide projects and initiatives.

• A solid understanding of general insurance and its legal principles.
• Experience in the insurance industry, ideally with exposure to brokers, insurers, or claims.
• Insurance qualifications to Cert CII level.
• Confidence in speaking with clients and delivering challenging messages when needed.
• Strong organisational skills to manage workloads, meet deadlines, and prepare for meetings.
• A forward‑thinking attitude with a passion for problem‑solving and identifying operational efficiencies.
• The ability to motivate and support a small team, fostering a collaborative and positive work environment.
• Excellent communication skills, both written and verbal, to explain complex issues clearly and effectively.
• A keen eye for detail and a commitment to maintaining high operational standards.

If you’re resilient, proactive, and ready to take on a role with variety, responsibility, and the chance to make a real difference, we’d love to hear from you.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these…