Clinic Operations Manager

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family!

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence.

The Clinic Operations Manager is responsible for the overall day-to-day operational leadership of the clinic, ensuring safe, efficient, high-quality, and patient-centred service delivery.

Reporting directly to the General Manager (GM), the role leads all clinic operational teams (Patient Support, Nursing, and Lab) and is accountable for workforce performance, operational effectiveness, patient experience, complaints management, and service standards.

The Clinic Operations Manager works in close partnership with the GM to align operational delivery with the clinic’s strategic and commercial objectives.

The General Manager (GM) retains full accountability for financial performance, budgeting, commercial strategy, and overall clinic risk. The Clinic Operations Manager is responsible for identifying, managing, and escalating significant operational and people-related risks to the GM.

Simply fertility was established in 2013, and due to the passion, expertise and reputation of our team, has already grown into a leading fertility clinic. Providing treatment to both NHS and private patients, Simply Fertility performs approximately 400 fresh cycles and 300 frozen cycles per year. Offering a full suite of treatment and diagnostic services, including PGT. Conveniently located on the outskirts of Chelmsford, adjacent to junction 17 of the A12, there isample free parking for staff and patients at the front of the building.

Our state-of-the-art laboratory was purpose built in 2017 and is equipped with the latest laboratory equipment and monitoring systems that support us in achieving excellent outcome KPI’s. Simply Fertility also has a 5/5 inspection rating from the HFEA.

• Oversee and coordinate the daily running of the clinic to ensure smooth patient flow and service continuity.
• Ensure consistent operational standards across all departments and satellite clinics (where applicable).
• Identify and mitigate operational risks.
• Escalate significant operational, patient safety, regulatory, or reputational risks to the GM in a timely manner.
• Lead the implementation of operational initiatives and technological improvements that enhance workflow and the patient journey.

• Provide operational leadership and direct management for Patient Support, Lab, and Nursing teams.
• Lead recruitment, onboarding, rota management, performance management, absence management, and disciplinary processes within your remit.
• Align workforce with clinic activity and strategic objectives.
• Act as the first point of escalation for people-related matters within the clinic.
• Escalate complex, high‑risk, or potentially litigious employee relations issues to the GM and HR.
• Address serious staffing risks (e.g., workforce shortages impacting safety or capability concerns) with solutions.
• Promote staff wellbeing, engagement, and development while ensuring performance accountability.

• Lead operational management of patient complaints, ensuring timely investigation, response, and resolution.
• Identify trends and themes in…