Security Officer

Join to apply for the Security Officer role at Mitie Cleaning & Hygiene Services
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Location: Chelmsford City Centre
Type of Employment: Full Time
Hours: 40
Shift Pattern: Week 1 Monday to Friday , Week 2 Monday to Friday
Interviews: W/C 12th January 2026
Hourly Rate: £12.21 per hour (Weekends and Bank holidays are out of contract shifts offered at enhanced rates)
Note: Position is compliant with UK Minimum wage.

We are looking to recruit a Corporate Security Officer who can provide an excellent standard of customer services to staff, clients and visitors in a wide variety of settings and situations within a Local Government Authority environment. The successful candidate will primarily be on duty to protect our clients’ property, people and/or assets by providing corporate security services in direct accordance with the sites published Assignment Instructions (AI’s) along with any subsequent changes.

Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

Successful candidates will also be expected to undertake additional training for continuous self-development.

• Ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Account Head of Security and in accordance with UK Law and Guidance bodies.
• Fully complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively review the published Assignment Instructions, familiarise oneself with any changes, and suggest amendments to improve or enhance the current level of service.
• Comply with Industry and Statutory Legislation (e.g., obtain a front‑line licence in Door Supervision), which must be worn at all times while carrying out duties. The customer also requires a CCTV PSS SIA Licence and additional contractually required courses.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical, and orderly way.
• Cover duties such as patrols, front of house, control room / CCTV, incident management etc.

• Fully complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, to be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and Communication Centre to report all incidents.

• Previous Security Experience desirable.
• SIA Licence in Door Supervision essential.
• SIA Licence in CCTV desirable.
• Able to communicate well with both internal and external customers, offering excellent customer service.
• Competent computer literacy and willingness to learn specific IT platforms.
• Excellent report writing skills apability.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, which you can access by video or phone without leaving your home. We offer financial wellbeing assistance through our Salary…