Import Operations Coordinator

Import Operations Coordinator (Chelmsford, Essex)

Woodland Group are recruiting an Import Operations Coordinator for our busy Asia team in our head office in Chelmsford. The Import Operations Coordinator will report to and work with the Operations Manager and will work closely with customers, clients and agents to ensure efficient deliveries. The role offers the flexibility of hybrid working, with free on-site parking in Chelmsford.

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

• Manage all aspects of the import process;
• Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place and customer needs are met;
• Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;
• Ensure customers are fully informed of the progress of their shipments;
• Provide transport companies with the relevant information to ensure customer delivery requirements are met;
• Ensure correct documentation is on file and act accordingly as set out in the instructions;
• Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management;
• Cover the export operations when required; and
• Any other duties as required by management for the smooth and efficient operation of the department.

• Minimum 3year plus experience within Ocean Import Trade (Asia preferable but not essential)
• General knowledge of HMRC procedures
• Experience dealing with carrier & co-loaders to arrange release, deliveries
• Knowledge of all associated shipping costs and goo understanding of invoicing customers.
• Good communication skills – written, email & phone
• Attention to detail & well organised key, plus able to perform within a busy, thriving environment

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce.

Every Wood lander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to

Job Types: Full-time, Permanent

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing
• Referral programme

Work Location:

Hybrid remote in Chelmsford CM1 1SW