Mortgage Quality Assurance Manager

Mortgage Quality Assurance Manager at USALLIANCE Financial

$74,000.00/yr – $84,000.00/yr

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

The Mortgage QA Manager leads the Credit Union’s Mortgage Quality Control (QC) Program to ensure compliance with federal/state regulations and agency requirements. This position manages post-closing and pre-funding loan audits, coordinates with internal and external auditors, and ensures timely reporting of findings and remediation strategies.

• Maintain agency compliant QC procedures, sampling plans, and defect tracking in alignment with Fannie Mae QC requirements.
• Sample and identify loans that require review, including preparing necessary data files for monthly testing.
• Conduct file reviews, including prefunding, due diligence, and discretionary reviews targeting high-risk areas; conduct other reviews as identified by management.
• Manage QC vendor relationships and ensure accurate, timely delivery of results.
• Analyze QC findings and present trends, root causes, and recommendations to senior leadership.
• Maintain executive dashboards and monthly QC reporting packages.

• Monitor new agency guidelines, updates and industry changes; evaluate operational impacts and ensure timely implementation.
• Train mortgage staff on investor requirements, process changes, and quality expectations.
• Partner with Production, Underwriting, and Secondary Market to maintain ongoing investor eligibility and reduce investor risk.
• Train new underwriters on agency guidelines, file quality expectations, and common defect trends.
• Collaborate with production, processing, underwriting, and closing teams to proactively reduce defects and strengthen loan manufacturing quality.

• Minimum of 5 years of experience in mortgage quality control, underwriting, or compliance.
• Strong knowledge of mortgage loan products, processes, and documentation.
• In-depth understanding of investor guidelines and regulatory compliance (e.g., RESPA, TILA, HMDA, TRID).
• Analytical and detail-oriented with excellent problem-solving skills.
• Proficient in mortgage LOS platforms (e.g., Encompass) and QC tools.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively across departments.

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Hybrid Schedule (min 3 days in office to maximize collaboration)
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, US Alliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

In the spirit of pay transparency, we are excited to share the base salary range for this position is $74,000.00 – $84,000.00
, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer.

Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.