Radiology Aide

Position: Radiology Aide I
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Under direction, delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit.

Schedule:

FT, 40 hrs. Mon - Fri, 9am - 5:30pm

Location:

228 Billerica Rd. Chelmsford, MADept:
Central Check-In

Primary Responsibilities:

Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability. Helps determine urgency and priority of emergent add on exams

Schedules appointments for patients optimizing patient appointment availability

Assists patients with referral processing and communication with other departments. Performs outreach to patients for appropriate follow-up appointments. Determines urgency and priority of patient appointments. Appropriately schedules exams/procedures accordingly

Verifies patient insurance coverage, demographic information, ordering clinicians

Makes appointment reminder phone calls as needed

Processes patient requests for copies of images/CD in accordance with Atrius' standard for release of patient information

Manages the patient flow within the department by adhering to the department check-in process

Monitors referral/work queue reports and provides necessary outreach for all open active referrals. Closes referrals when appropriate

May be required to monitors scheduling requests and schedules appointment requests accordingly

Perform image sharing functions including but not limited to: assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading of CD's to patients EMR/PACS. Utilizes the Radiology Information System to verify and maintain correct demographic information in PACSAppropriately tracks internal as well as external facility images that enter and leave the department per department policies

Assists in the communication of results to outside providers by faxing and/or routing per department protocol

Ensures that waiting room is maintained and orderly

Assists with training and orientation of new radiology support staff

Provides back-up coverage for other support staff as needed

Assists in resolving minor patients concerns and complaints as appropriate

Performs other duties as assigned

Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

Strong interpersonal, customer service, time management, computer and organizational skills required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 6+ months of customer service or healthcare experience

Basic level of proficiency with computer applications

Preferred Qualifications:

Experience in radiology/imaging department

Previous experience in a job requiring the ability to multi-task and prioritize activities preferred

Familiarity with medical terminology preferred

Electronic medical record (EMR) experience…