Practice Assistant II​/Medical Records

Site:
The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Are you organized, friendly, and great at keeping things running smoothly? Join our team as a Practice Assistant II and be the welcoming face and dependable backbone of a busy department. In this non-patient-care role, you'll keep schedules, records, and communication on track so our providers can focus on delivering exceptional care.

• Welcome patients and manage check-in, check-out, and appointment scheduling
• Answer phones, assist callers with routine questions, and maintain appointment records
• Process billing forms, scan documents to patient medical records (LMR), and file materials
• Request patient medical records and lab results; open and distribute mail and faxes
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Prepare forms, records, schedules, and memos; accept co-payments as needed
• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates
• Take on advanced tasks such as surgical scheduling and schedule changes/blocking as your skills grow

• Make a real difference in every patient's experience without providing direct patient care
• Build in-demand healthcare administration and systems expertise
• Grow into a go-to resource and trainer for your team

What You’ll Bring

• High school diploma or equivalent (required; experience cannot be substituted)
• 2-3 years of office experience (required)
• Certified Medical Administrative Assistant (CMAA) credential (preferred)
• Bilingual:
  English/Spanish

• Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing
• Confidence using phone systems, handling non-routine calls, and resolving routine issues
• Clear, effective written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
• Strong comprehension of work-related documents
• Excellent organization and time management, with the ability to manage your own time and others', juggle multiple tasks, follow established protocols, and work within systems

• Be the welcoming, dependable presence that keeps the office running smoothly
• Make a real difference in the patient and team experience
• Grow your career within one of New England's leading health care systems
• Join a collaborative team that values your contributions

Department:
Medical Records, Chelsea Health Care Center, 151 Everett Ave.

Schedule:

40-hours, Days, Onsite

Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate…