Customer Service and Order Management Specialist - Masis Staffing

Customer Service & Order Management Specialist

Masis Professional Group is seeking a Customer Service & Order Management Specialist for a fast-paced food manufacturing environment in Worcester, MA. This highly visible role serves as an important link between customers, Sales, Production, Warehouse, Transportation, Marketing, and Accounts Receivable.

The ideal candidate is friendly, outgoing, patient, organized, and solutions-oriented, with the ability to juggle changing priorities while maintaining a positive and professional attitude. This person will manage customer orders from entry through fulfillment, troubleshoot inventory and delivery issues, communicate with customers and brokers, support the Sales team, research deductions, and respond to consumer inquiries.

We're looking for someone who takes initiative, follows through, pays close attention to detail, and genuinely enjoys helping people. Experience with Microsoft Dynamics AX 2012 or D365, order processing, sales support, or food manufacturing is highly desirable. Strong Excel skills are also important, and bilingual Spanish is HIGHLY preferred Contract to Direct Hire Onsite Position 8am-5pm $22-$28/Hour

• Manage customer orders from entry through delivery and follow-up
• Respond to customer, broker, sales rep, and consumer questions
• Troubleshoot order, inventory, pricing, shortage, and delivery issues
• Check inventory and coordinate product availability with Production and Warehouse
• Communicate order changes, shortages, and delivery updates
• Partner closely with Sales, Marketing, AR, Production, Warehouse, and Transportation
• Research invoice deductions and assist with promotion management
• Process credits, returns, sample orders, and order adjustments
• Maintain delivery information and appointment logs in Excel
• Run and review daily shortage, open-order, and inventory reports
• Respond to consumer inquiries by phone, email, website, and social media
• Document consumer concerns and follow issues through resolution
• Provide occasional front desk and team coverage as needed

• Friendly, outgoing, patient, and customer-focused
• Strong communication and interpersonal skills
• Able to multitask and shift priorities in a fast-paced environment
• Highly organized with strong attention to detail and follow-through
• Proactive problem-solver who takes initiative
• Reliable, positive, and team-oriented
• Comfortable working independently and across multiple departments
• Quick learner with strong troubleshooting skills
• Proficient in Microsoft Office, particularly Excel
• Experience with Microsoft Dynamics AX 2012 or D365 preferred
• Order processing, sales support, or food manufacturing experience preferred
• Bilingual Spanish HIGHLY preferred

Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).