Technology & Systems Project Manager; Chelsea

Technology & Systems Project Manager (Chelsea)

Location:

100 Summit Avenue, Chelsea, Massachusetts 02150.

Work schedule:

Monday–Friday 8:00 AM–4:00 PM EST. The position is full‑time, on‑site with occasional after‑hours support and intermittent travel.

The Executive Office of Veterans Services (EOVS) advocates for veterans and manages an emergency financial assistance program, outreach, and the Massachusetts Veterans Home (MVH) in Chelsea, a state‑funded accredited health‑care facility. The Technology & Systems Project Manager will oversee the adoption and optimization of the Electronic Medical Health Record (EMR) and related software applications at the facility.

Official

Title:

Program Manager V

• Oversee and report on progress of full adoption and utilization of the EMR solution.
• Analyze trends and optimize workflows and deliverables in coordination with the facility project team.
• Lead and coordinate organizational change management activities for software applications, notably the EMR implementation.
• Develop and implement facility‑wide plans for change management, communication, and expectation management.
• Collaborate with EOVS IT Management, Homes, and Housing Chief Transformation Officer, EOTSS, and vendors to implement recommended change management strategies.
• Ensure technical readiness in all project phases with accurate reporting to project governance and stakeholder coordination.
• Track and coordinate project requests and deliverables, manage facility resources, and schedule facility project team meetings.
• Monitor and assess the impact of change on employees, collaborating with the project management team to develop necessary management plans.
• Identify usability shortfalls in the EMR through testing, workflow analysis, and user feedback, offering recommendations for improvement.
• Create implementation strategies to ensure staff across all levels embrace and sustain workflow changes.
• Cultivate, supervise, and train staff with varying technological skill levels for successful adoption of new processes and protocols.
• Communicate information and strategies effectively in an environment with split shifts and limited communication mechanisms.
• Manage competing priorities and unanticipated obstacles, pivoting the team's focus as needed.
• Determine internal priorities, deadlines, and goals for assigned veterans home project teams.

• Five (5) years of experience with EMR systems utilization and project management.
• Three (3) years of experience working within healthcare operations, with clinical experience preferred.
• Experience ethically maintaining confidentiality of sensitive information.
• Strong understanding of healthcare technology and process improvement methodologies.
• Ability to implement, develop, troubleshoot, and provide ongoing learning for the EMR.
• Working knowledge of SDLC (software development life cycle).
• Skilled in communicating with healthcare professionals, software professionals, business stakeholders, and other employees.
• Highly organized with detailed documentation abilities.
• Knowledge and application of policies, procedures, specifications, standards, and guidelines governing unit activities.
• Exceptional time‑management and prioritization skills.
• Flexibility to adjust focus based on changing priorities.
• Excellent verbal and written communication and presentation skills.
• Leadership and team collaboration skills.
• Proven track record in driving complex system integration projects and converting, transitioning, and consolidating business applications.

Applicants must have at least five (5) years of full‑time or equivalent part‑time professional experience in business administration, business management, public administration, or clinical administration. Substitutions: one (1) year of experience may be substituted for a certificate, two (2) years for a bachelor’s degree, three (3) years for a graduate degree, and four (4) years for a doctorate.

A criminal and tax history background check will be completed on the recommended candidate. Education, licensure, and certifications will be verified per HR…