Technology %Systems Project Manager; Chelsea

Executive Office of Veterans Services (EOVS)

The mission of the Executive Office of Veterans Services is to advocate on behalf of all of Massachusetts’ veterans and to provide quality support services and to direct an emergency financial assistance program for those veterans and their dependents who are in need; an outreach program for homeless prevention, suicide prevention, two State Operated Veterans’ Homes and two Cemeteries.

The Massachusetts Veterans Home at Chelsea is a state‑funded, fully accredited health care facility that offers veterans quality health care, including full‑time residential accommodations, and provides educational and social services for Veterans in the Commonwealth.

EOVS is currently seeking a Technology & Systems Project Manager (Chelsea) to oversee the workflow and utilization of the recently implemented Electronic Medical Health Record (EMR) and other software applications. The Technology & Systems Project Manager will lead and coordinate the organizational change management and workflow activities for the software applications at the facility as well as implement developed facility‑wide plans to manage change, communication, and expectations during the project lifecycle from initiation, planning, execution, scope management, and performance monitoring.

The incumbent will report to the Deputy Superintendent and collaborate with the EOVS Department of Homes and Housing Chief Information Officer to ensure the complete implementation and optimization of the transformational process.

Primary work location: 100 Summit Avenue, Chelsea, Massachusetts 02150.

Work schedule:

Monday through Friday, 8:00 AM to 4:00 PM EST. This opportunity follows a full‑on‑site schedule of reporting. After‑hours support may be required as needed and authorized. Intermittent travel may be required based on operational needs.

• Oversee and report on the progress of full adoption and maximization of the implementation and utilization of the EMR solution.
• Analyze trends and optimize workflows and deliverables in coordination with the facility project team, fostering a culture of change that ensures full utilization of the EMR and other software applications.
• Lead and coordinate organizational change management activities for software applications, notably the EMR implementation.
• Develop and implement facility‑wide plans for change management, communication, and expectation management.
• Collaborate with EOVS IT Management, Homes, and Housing Chief Transformation Officer, EOTSS, and vendors to implement recommended change management strategies.
• Ensure technical readiness in all project phases, with accurate reporting to project governance and stakeholder coordination.
• Track and coordinate project requests and deliverables, manage facility resources, and schedule facility project team meetings.
• Monitor and assess the impact of change on employees, collaborating with the project management team to develop necessary management plans.
• Identify usability shortfalls in the EMR through testing, workflow analysis, and user feedback, offering recommendations for improvement.
• Create implementation strategies to ensure staff across all levels embrace and sustain workflow changes.
• Cultivate, supervise, and train staff with varying technological skill levels to ensure successful adoption of new processes and protocols.
• Communicate information and strategies effectively in an environment with split shifts and limited communication mechanisms.
• Manage competing priorities and unanticipated obstacles, pivoting the team’s focus as needed.
• Determine internal priorities, deadlines, and goals for assigned veterans home project teams.

• Five (5) years of experience with Electronic Medical Record (EMR) systems utilization and project management.
• Three (3) years of experience working within healthcare operations, with clinical experience preferred.
• Experience in ethically maintaining the confidentiality of sensitive information or discussions.
• Strong understanding of healthcare…