SVP Operations

Metro is bringing together operational execution, risk management, digital innovation, and growth under a leader who can see the whole system and make it work better.

The SVP Operations will shape how Metro delivers reliable, forward-looking operations across digital banking, deposits, payments, card services, financial crimes, facilities, risk and compliance, and Metro Contigo. This leader will turn strategic priorities into executable operating plans, strengthen the controls that protect Metro and its members, and create more scalable, personalized, and efficient member experiences.

This is an enterprise leadership role for someone who can modernize complex operations without losing sight of risk, regulatory responsibility, service quality, or the people doing the work.

• The direction and performance of a broad operational portfolio that includes digital banking, card services, payments, rewards and perks, consumer and commercial deposits, financial crimes, facilities and general services, and risk and compliance.

• An operating model that connects operational excellence, member experience, risk management, and Metro’s long-term strategic priorities.

• Digital and AI-forward transformation that improves processes and experiences while embedding appropriate controls, compliance, and human judgment.

• Enterprise risk and compliance oversight across the areas you lead, including governance, internal controls, emerging-risk identification, and regulatory and audit readiness.

• The operational performance, governance, and scalability of Metro Contigo across product, retail, operations, compliance, and community engagement.

• A strong, future‑ready organization of subject matter experts and people leaders who can execute today’s work while building what Metro will need next.

• Translate Metro’s strategic priorities into clear operating plans, measurable outcomes, and sustained execution across multiple business lines.

• Identify opportunities to simplify work, automate processes, strengthen controls, and improve how members experience Metro.

• Lead the continued modernization of operational platforms and practices, ensuring risk and compliance considerations are built into products, processes, and decisions from the beginning.

• Strengthen enterprise risk and compliance governance, prepare the organization for regulatory exams and audits, and ensure emerging risks are identified and addressed proactively.

• Advance Metro’s financial‑crimes capabilities across BSA/AML compliance, fraud detection, analytics, reporting, risk assessment, and loss mitigation.

• Guide payment and deposit operations across instant payments, ACH, checks, wires, retirement‑account servicing, card services, and digital platforms.

• Oversee facilities, vendor management, records retention, and business continuity planning across Metro’s owned and leased locations.

• Turn the vision for Metro Contigo into coordinated execution, clear governance, reliable reporting, and continuous improvement while maintaining accessible, culturally relevant, and compliant member experiences.

• Build productive relationships across the organization, bringing leaders together around priorities, decisions, risks, dependencies, and shared outcomes.

• Develop leaders who create clarity, raise performance, build expertise, and lead their teams effectively through change.

• Established a clear enterprise operating agenda that connects operational performance, risk, member experience, and growth.

• Created stronger visibility into performance, risk, service quality, and improvement opportunities across the operational portfolio.

• Advanced meaningful automation and process improvements that reduce friction,…