Team Administrator Crisis Team

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined‑up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking what matters to you.

We're passionate about ensuring that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high‑quality teams in all areas of the Trust.

This is an exciting and varied opportunity to join our Cheltenham Crisis Team at Charlton Lane Hospital as a Part‑Time Team Administrator.

If you have a can‑do attitude and enjoy building good working relationships, we welcome your application.

The post holder must possess a competent working knowledge of all Microsoft Office packages.

The role will include taking minutes at the team meeting, processing referrals and completing administration tasks for the Team Manager and Clinicians. On occasion, you will type up letters for the Crisis Consultant and make appointments for them and the Team. You will also be asked to support some auditing and monitoring tasks for Team compliance.

You will complete administration tasks on RiO, our patient computer system, as well as using other systems such as E‑Roster, ESR and Centros Integra – training will be offered.

You will also handle calls coming into the Crisis Team and take appropriate messages to relay to the Clinical Team and Consultant.

Qualifications, training and experience requirements are outlined in the Job Description/Person Specification.

• Take minutes at team meetings and process referrals.
• Complete administrative tasks for the Team Manager and Clinicians.
• Type letters for the Crisis Consultant and arrange appointments.
• Support auditing and monitoring tasks for Team compliance.
• Execute tasks on RiO, E‑Roster, ESR and Centros Integra.
• Handle incoming calls and take appropriate messages.
• Maintain office systems – ordering stationery, petty cash, invoicing, fax/photocopier control.
• Provide full and comprehensive administration secretarial service.
• Prioritise workload using own initiative to meet deadlines and propose efficient working practices.
• Produce accurate copy, audio‑typing of correspondence, reports, presentations and spreadsheets.
• Handle all correspondence, opening, redirecting, distribution and drafting replies.
• In the Manager’s absence, open, action, and respond to emails and other correspondence.
• Manage day‑to‑day diary, arranging and coordinating meetings and resolving conflicting diary appointments.

We have a skilled and dedicated workforce of over 5,000 colleagues working in a diverse range of services across 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys, and other engagement opportunities provide our people with lots of chances to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. 72% would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region. 76% would recommend the standard of care we provide, also ranking us 1st.

81% said that care of patients and service users is the Trust’s priority – higher than the average in comparable NHS Trusts in England (64%).

This high‑level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. We recognise there is still room for improvement and continue to prioritise and invest in becoming a Great Place to Work with consistent top‑quartile performance.