CYPS Specialist Community Services - Senior Administrator

Go back Gloucestershire Health and Care NHS Foundation Trust

The closing date is 25 March 2026

This role is offered on a permanent basis. The hours are part-time, 30 hours per week.

Gloucestershire Children's Therapy Services are looking for a motivated and experienced Senior Administrator to support our Children's Physical Therapies, including Speech and Language Therapy and Physiotherapy.

We're seeking an enthusiastic, flexible and proactive individual to join our busy, friendly team. You'll play a key role in supporting therapy services and ensuring children and young people can access the care they need.

We offer regular supervision, a supportive team environment, and full training on our systems to help you succeed in the role.

• To provide effective administrative support to the Children's Therapy Teams.
• To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other children's services.
• Efficiently use System 1 and other databases to record and track the patient's treatment pathway including clinic appointments and outcomes.
• Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
• Responds to all colleagues in a positive, professional and helpful manner. Takes the 'wider view' at all times and builds good working relationships.
• Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
• To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
• To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
• Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

• GCSE level grade C education or equivalent
• NVQ Level 2 in administration or equivalent experience

• Proven experience of unsupervised administrative work in a busy office environment
• Previous experience of using software package Microsoft Office:
  Word, Excel, Outlook
• Experience of using customer/patient information system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Gloucestershire Health and Care NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit