Receptionist - Head Office

£10,492 per annum - Band A (£26,230 FTE)

Contract Type:
Permanent

Hours:

Part-time, 15 hours per week (Mondays and Fridays)

Location:

Cheltenham, Head Office (1098)

Closing Date: 17/06/2026

Join our Helpdesk Team and make a lasting first impression. In the morning you could be welcoming the trustees to the monthly board meeting, in the afternoon you could be supporting our community pantry project and making a difference in the lives of people accessing our services.

You will be joining the Community Based Services team, supporting our frontline service in this essential receptionist/helpdesk role.

• Oversee the Head Office reception, ensuring a presentable and welcoming environment.
• Greet visitors and people accessing CCP services.
• Coordinate meeting room diaries and ensure rooms are prepared for use.
• Support the Community Pantry by receiving and processing donations, managing the flow of Pantry visitors through reception, and signposting to external agencies if required.
• Answer and transfer incoming telephone calls.
• Maintain confidentiality and security on the Helpdesk.
• Ensure Health and Safety requirements are adhered to.

• Annual Leave entitlement pro‑rated for Part‑time staff.
• Compensation with time off in lieu for public holidays worked due to the rota pattern.
• Extra day of leave accrues for each completed financial year (capped at
  5).
• Purchase additional holidays, capped at 5 per year (Contracted staff only).
• Business mileage (45p per mile) paid for any daily miles over the distance from your home to the allocated workplace location and back.

• Position subject to satisfactory pre‑employment checks and an enhanced check by the Disclosure & Barring Services.
• A well‑maintained vehicle with valid tax, MOT and insurance covering business use is required.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process.