Business Support Administrator

Working hours:

35 hours per week, Monday to Friday

Duration:
Permanent

Location:

Cheltenham

Lansdown Insurance Brokers, part of the Benefact Group, is looking for a Business Support Administrator to join our Cheltenham office. As a Business Support Administrator your job will be to provide exceptional administrative assistance to the Business Support team in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.

This role is office based in Cheltenham, with the opportunity for hybrid working after the first 6 months.

• Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal.
• Ensure all policy administration and communication with clients is dealt with in an accurate, professional and timely manner.
• Process and invite renewals.
• Provide professional support to colleagues, ensuring high levels of service.
• Completion of daily postal duties.
• Face to face meetings.

• Experience with in an administration role
• Experience with an insurance environment preferred.
• Ability to work in a regulated, compliant and client focused environment
• Organised, resourceful, deadline driven and supportive of the wider team
• Quality oriented with great attention to detail.

• Hold a Chartered Insurance Institute Certificate in Insurance.

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

We welcome applications from everyone.