Account Handler - Commercial & Schemes

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process them effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
• Re-marketing exercises.
• Issuing renewal documentation.
• Dealing with client payments in line with Howden procedures.
• Participating in meetings as and when required.

Knowledge: A minimum of 12 months customer service and administrative experience is required.

Skills:

Accuracy and attention to detail; ability to process work quickly and efficiently and prioritise work to meet deadlines. Good literacy and numeracy. Excellent interpersonal skills and the ability to communicate effectively to build rapport and develop positive relationships.

Qualifications:

5 GCSE A*-C including Maths and English.

Full-time, permanent position. The role can be based in our Cheltenham office or Colchester office.

Reasonable adjustments and flexible hours or hybrid working are available (subject to availability).