Receptionist, Administrative​/Clerical

About The Role

We are recruiting for a full-time Receptionist to join our Cheltenham operations team. Our reception team are a critical link between us and our clients, a lifeline for our employees and even a reassuring first impression for interviewing candidates.

We are looking for an outgoing individual who takes pride in the quality of their client service to fulfil this incredibly diverse position.

• Welcome and greet all visitors to the firm, including clients.
• Field and redirect incoming calls as appropriate.
• Maintain a timely response to incoming calls and email queries.
• Manage visitor sign‑in (including the contractor log) and distribute visitor passes.

• Replenish meeting rooms (notepads, tissues, etc.).
• Order stationery and refreshments as needed.
• Book meeting rooms as needed, allowing for the set up of events.
• Coordinate with any external vendors, contractors or catering for events.
• Conduct routine safety and maintenance checks.

• Handle incoming post, special deliveries and couriers.
• Process outgoing post.
• Log files in accordance with the internal database.

Whilst previous experience as a Receptionist or Administration would be beneficial, it is not essential. We are looking for someone who:

• Has former experience in a client/customer facing environment.
• Can build rapport with clients quickly and professionally.
• Is organised and able to manage changing priorities.
• Has an approachable nature as both clients and employees look to you for support.
• Has a proactive, can‑do approach.
• Thrives best in a collaborative team environment.

You will often be acting as the face of the business, so it is important the successful candidate reflects and emulates our values as a firm.

We are looking for someone to work full‑time with a shift pattern to be agreed between 08:30 and 17:30.

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life Assurance
• Scottish Widows Pension Scheme
• Healthcare cash‑plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
• Cycle to Work scheme
• Flu vaccinations

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and works together to achieve the best outcome for our clients. We are privileged to be an armed forces‑friendly organisation.