Receptionist, Administrative​/Clerical

About The Role

We are recruiting for a full‑time Receptionist to join our Cheltenham operations team. Our reception team are a critical link between us and our clients
, a lifeline for our employees and an reassuring first impression for interviewing candidates.

Client Communications and Visitor Management

• Welcome and greet all visitors to the firm, including clients.
• Field and redirect incoming calls as appropriate.
• Ensure timely response to incoming calls and email queries.
• Manage visitor sign‑in (including contractor log) and distribute visitor passes.

Event, Meeting Room and Office Supply Management

• Replenish meeting rooms (notepads, tissues, etc.).
• Order stationery and refreshments as needed.
• Book meeting rooms as needed, allowing for the set up of events.
• Coordinate with external vendors, contractors or catering as required.
• Conduct routine safety and maintenance checks.

Mail Management

• Handle incoming post, special deliveries and couriers.
• Prepare outgoing post.
• Log files according to our internal database.

We are looking for someone to work full‑time with a shift pattern to be agreed between 08:30 and 17:30.

• Has former experience in a client/customer facing environment.
• Can build rapport with clients quickly and professionally.
• Is organized and able to manage changing priorities.
• Has an approachable nature, as clients and employees will look to you for support.
• Proactive and has a can‑do approach.
• Thrives best in a collaborative team environment.

Benefits of working with us include:

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life assurance
• Scottish Widows pension scheme
• Healthcare cash‑plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
• Cycle to Work scheme
• Flu vaccinations

As HCR is an equal opportunities employer, we don’t just accept differences – we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a supportive and inclusive workplace that recognises and nurtures talent and works together to achieve the best outcomes for our clients. We are an armed forces‑friendly organisation.