Medical Secretary

Medical Secretary

The closing date is 13 July 2026

We have a vacancy for a full-time Medical Secretary to work between Charlton Lane and Wotton Lawn Hospitals within an established team. The post is fixed term for a period of 12 months, working Monday to Friday 37.5 hours each week.

Relevant secretarial experience is essential as the environment is fast‑paced requiring a broad knowledge of medical terminology, RSA II/OCR II Word Processing/Typing and audio typing experience. You will work as part of a committed supportive team and be able to deal confidently and professionally with colleagues, GP surgeries and patients, maintaining confidentiality at all times.

You should have a friendly, positive, problem‑solving approach, be self‑motivated, willing to learn and enjoy using your own initiative, within the remit of the post. You will need to be an excellent team player with the ability to adapt to various tasks according to service needs. As well as good verbal, written and numerical skills, you must be able to prioritise and organise your own workload well, and be able to work effectively and efficiently.

You will be skilled in IT applications; including Microsoft Outlook, Word and Excel and have excellent interpersonal and strong communications skills. You should be able to adapt to a busy changing environment and be able to work with people under pressure.

• Provide a full confidential, administrative and PA/Secretarial service to Consultants and their specialist doctors.
• Work as a member of the secretarial team ensuring deadlines are met and adequate cover is provided.
• Project the professional image of the business through excellent customer care.
• Serve as the first point of contact for Consultants and their medical teams, dealing with enquiries from patients, carers and professionals and providing non‑clinical advice.
• Deal sensitively with patients, exercising empathy and recognising verbal aggression where it occurs.
• Plan and organise clinics to meet fluctuations in capacity and demand, including patient appointments in outpatient and community settings.
• Prepare case notes in advance of clinic and coordinate tracing of case notes from Medical Secretariat to the Consultant.
• Maintain accurate and accessible records and files, including electronic and centralised patient filing systems.
• Use relevant systems to book new and follow‑up clinic appointments and to access pathology results.
• Provide timely and accurate typing from transcription software and manuscript of all patient‑related correspondence following reviews or multidisciplinary meetings.
• Manage the flow of all correspondence involving dictation, email, audio typing, word processing and filing; draft replies or send standard responses to routine mail.
• Assist consultants’ time management and diary, including organisation of annual leave and on‑call rota notifications.
• Carry out searches and provide statistical information for the Consultant and his medical team.
• Support the effective management of the PA/Medical Secretariat, assisting colleagues during absences or peaks of work.
• Organise and facilitate meetings and training events, including minute taking.
• Adhere to all Trust policies, Data Protection Act, patient confidentiality, Freedom of Information Act and access to information.
• Perform work associated with the individual responsibilities of the Consultant such as clinical lead, programme director, research supervisor and training coordinator.
• Monitor and maintain medical stationery stock.
• Actively participate in team meetings and discussions, making constructive suggestions to improve services.
• Act in ways that support equality, diversity and inclusion, treating everyone with dignity and respect.

• City & Guilds Level 3 Diploma for Medical Secretaries or OCR/RSA Level 3 or equivalent.

• Proven medical secretarial experience.
• Previous experience working in the NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission of Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

This role is not eligible for sponsorship as per the UK VISA and Immigration Rules and Regulations. For more information please visit

Employer name:
Gloucestershire Health and Care NHS Foundation Trust

Locations:
Charlton Lane and Wotton Lawn Hospital;
Horton Road Gloucester and Charlton Lane Cheltenham.

Salary: £28,392 to £31,157 per annum (pro rata)

Contract:

Fixed term, 12 months.

Working pattern:
Full‑time, Monday to Friday 37.5 hours.

Reference number: