FM Office Services Advisor

FM Office Services Advisor

Location: Cheltenham, Gloucestershire

We're looking for a proactive and customer-focused FM Office Services Advisor to join our Facilities Management team in Cheltenham.

This is a varied and hands‑on role supporting the day-to‑day operation of our office facilities, ensuring colleagues, visitors and contractors experience a safe, efficient and welcoming workplace.

Reporting to the FM Office Services Manager, you'll play a key role in delivering reception services, facilities administration, supplier coordination and workplace support across our Cheltenham sites.

• Provide professional reception and front-of-house services, welcoming visitors and managing enquiries.
• Operate call management systems and direct communications appropriately.
• Administer site access systems, visitor badges and contractor sign-in processes.
• Manage incoming and outgoing post, parcels and courier services.
• Deliver document copying, scanning, binding and laminating services.
• Support administration of the FM work management system, including allocating work requests.
• Assist with contractor and supplier management activities.
• Maintain waste management and utility consumption records to support compliance and reporting.
• Support FM finance activities, including raising purchase orders and processing invoices.
• Maintain and update FM webpages, records, systems and documentation.
• Order stationery and ensure appropriate stock levels are maintained.
• Provide general administrative support to the wider Facilities Management team.
• Travel occasionally between local Cheltenham sites as required.

We're looking for someone who is organised, detail‑oriented and enjoys working with a wide range of people.

• Valid UK driving licence.
• Strong organisational and prioritisation skills.
• Ability to manage multiple tasks and deadlines effectively.
• Excellent attention to detail and accuracy.
• Strong written, verbal and listening communication skills.
• Ability to work independently and collaboratively.
• Professional, approachable and customer-focused manner.
• Experience in an administrative role using a variety of software packages.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.

• Reception or front‑of‑house experience.
• Experience using call management systems.
• Experience with CAFM systems such as Accruent.
• Experience supporting supplier or contractor management processes.
• Experience working within a corporate office environment.
• Knowledge of health, safety and facilities compliance requirements.

This is an excellent opportunity to join a collaborative Facilities Management team where you'll have the chance to make a real impact on the workplace experience of colleagues, visitors and contractors. If you enjoy variety, customer interaction and administrative coordination, we'd love to hear from you.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solution sand are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems.

Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Groupis a FTSE
100 and FTSE4

Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a…