Service Operations Planner

Role Overview

6 months fixed‑term contract.
To positively contribute towards the continued growth and success of the Service department by helping to facilitate the service contract delivery process from enquiry through to supply and invoice, including managing our contracts to support exceeding our customers’ expectations. This entails coordinating the service & survey engineers, in a designated area, to ensure that you have efficiently managed this resource to support our customers’ needs whilst maximising the time on site.

• Use the service diary to schedule service visits and communicate to Service Engineers, liaising with the Field Service Executive and Senior Service Engineers (where appropriate).
• Record and monitor consumable and chemical usage throughout the course of the contract to ensure timely availability and payment, referring to the Services Specialists, as appropriate.
• Liaise closely with credit control and sales engineers to manage our activities, protecting our working relationship whilst pro‑actively managing risk.
• Liaise daily on further actions and reporting to the customer.
• Work with the Service Engineer to ensure he is clearly briefed and correct reporting is carried out.
• Undertake root cause analysis, recommending continuous improvement activities.
• Optimise the opportunities that your customer touches give you – asking the right questions and sharing, as appropriate.
• Co‑coordinate reactive customer visits, including 24 hour priority response, commissioning, survey and audit requests.
• Ensure that you consistently follow business processes and make suggestions where you feel there are opportunities for the processes to be improved.

• Company Core Values at all times.
• Excellent commercial awareness & customer focus.
• Excellent communication skills (written & verbal).
• Ability to perform under pressure in an ever changing, fast pace environment.
• Ability to work collaboratively with other teams to achieve results.
• Ability to multi task and manage own time effectively.
• Strong attention to detail.
• Proven ability to achieve KPI’s & targets.
• Familiarity with scheduling workloads, balancing capacity and demand.
• Able to work under pressure and demonstrate excellent organisation skills.
• Confident, assertive and motivated individual.

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued – across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender‑neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause‑friendly workplace principles and more. Learn more at