National Security Customer Lead

Overview

General, full-time, Cheltenham, GTM, Growth & Accounts, Permanent employee, experienced, 5-7 years, Other, Other

National Security is a significant sector for Plexal’s Innovation Services business, where we enable our government clients’ adoption of new technology and create innovation ecosystems to enable their adaptation to the opportunities of disruptive and emerging technology. The National Security Customer Lead is responsible for leading client engagement with Plexal’s National Security clients in Cheltenham as Account Manager, ensuring customer satisfaction and success, and building strategic partnerships to grow Plexal’s National Security account.

Reporting to the Director of National Security and Defence, this role will be part of the wider NS and Defence Go-to-Market team.

• Act as Account Manager for Plexal’s National Security clients located in Cheltenham, ensuring strong, resilient partnerships through the whole life cycle of Plexal’s client engagement from prospecting, proposal development, opportunity identification, and customer satisfaction in project delivery.
• Implement Plexal’s National Security Go-To-Market strategy locally in Cheltenham, driving growth with the whole range of NS clients centred in Cheltenham, and their regional offices in London and the North West. Generate net-new business with a range of stakeholders and teams and ensure renewals and continuation of existing business.
• Work alongside the wider NS and Defence GTM team to develop, refine and market new propositions to Plexal’s NS clients, ensuring that Plexal is able to meet customer requirements and adapt to new opportunities in the NS market.
• Contribute to the strategy and delivery of the NS & Defence GTM team, providing expert insights into customer needs and procurement trends, and supporting NS&D strategic campaigns across the spectrum of client delivery.
• Be a valued contributor to the evolution of Plexal’s GTM function, supporting process improvements and maturation of business development.
• Act as a valued and impactful member of the Cheltenham-based Plexal team, supporting wider delivery and enabling a high-performing team.

• 5+ years of experience in a management/tech consultancy or technology delivery in government.
• Extant, valid eDV (NS sponsored).
• Experience of working directly with National Security clients, in particular with organisations in the Cheltenham area.
• Proven experience of winning new business, proposition development, and building revenue growth with National Security clients.
• Experience of working on technology adoption, innovation ecosystems, or organisational change in government, especially National Security.

• Able to operate autonomously as an individual contributor, delivering against GTM objectives and targets.
• Accountable for personal delivery, and able to work collaboratively in a wider GTM team contributing to overall NS&D objectives.
• Excellent interpersonal skills, able to develop rapport and strong relationships with clients, understand client needs and align Plexal to deliver against them.
• A strategic thinker, able to understand long-term trends in clients and develop credible Plexal propositions.
• A collaborative worker, with a strong bias to supporting and enabling broader teams (both GTM and Cheltenham-based Plexal colleagues).
• The role requires existing eDV (NS-sponsored) clearance.
• Requires regular business travel across all Plexal sites.
• Needs the ability to manage and influence through both face-to-face and virtual team environments.

Plexal’s Values:

• Mission
  :
  We inherit the mission of UK government and deliver it in an agile and creative fashion.
• Collaboration
  :
  We believe in the power of working together.
• Equality
  :
  We strengthen ourselves as a team by embracing the different.
• Care
  :
  People are at the heart of what we do; we care about our customers, members and colleagues.

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a…