Business Support Administrator - Commercial & Schemes

Overview

We are seeking a Business Support Administrator to support our team in Cheltenham. This is a full‑time, permanent role based in our Cheltenham office, ideally onsite 2 days per week on average.

• New business and renewal underwriting referrals.
• Production and analysis of policy risk management statistics.
• Rate card management and declaration production.
• Regulatory, distribution and administrative business support.
• New business and renewal policy administration including policy documentation production and maintenance.
• Monthly sales declaration management and invoicing.
• Training and process documentation production and maintenance.
• Central point of contact for partner enquiries, referrals and requests.
• Operational support to Partnership Development Managers / Executives.
• Compliance and financial stability checking in support of regulated partnerships.
• Continuous improvements to operational processes and procedures.

A minimum of 12 months experience in an administration position; knowledge of all Microsoft packages; previous success in a data‑driven role with proven ability in using Excel at an intermediate level; strong skills in Microsoft Office (Word, Excel and Outlook); product governance and fundamental principles of TCF; FCA and credit referencing systems; self‑motivated; willingness to learn; excellent attention to detail; excellent customer‑service skills verbally and written;

ability to use own initiative; works well both independently and in a team.

• GCSE Maths and English (or equivalent).

We offer a career that you define, with opportunities for growth and flexible arrangements. We are committed to providing reasonable accommodations, such as software, IT and office set‑ups, flexible hours or hybrid working, to ensure our positions align with your needs. Not all positions can accommodate changes to working hours or location; please contact your Recruitment Partner for more information.