Service Operations Planner
Job in
Cheltenham, Gloucestershire, GL50, England, UK
Listed on 2026-07-06
Listing for:
i2i Recruitment
Full Time
position Listed on 2026-07-06
Job specializations:
-
Business
Office Administrator/ Coordinator, Operations Management
Job Description & How to Apply Below
- Opportunity to play a key role within a busy service operations team
- Varied role combining scheduling, coordination and customer interaction
- Collaborative working environment with cross-functional teams
- Opportunity to contribute to process improvement and operational efficiency
- Previous planning or scheduling experience
- Ability to work under pressure with changing priorities
- Strong organisational skills and attention to detail
- Confident communicator with the ability to build relationships
- Commercial awareness with a strong customer-focused mindset
- Ability to prioritise workloads and make effective decisions
- Proactive, motivated and solutions-focused approach
- Experience implementing or supporting process improvements
- Experience working within service operations or engineering environments
- Exposure to forecasting, resource planning or backlog management
- Scheduling service engineers efficiently to meet customer and business needs
- Prioritising workloads based on customer requirements and service demand
- Managing engineer availability to ensure effective delivery of service plans
- Communicating with internal teams, engineers and customers to coordinate activity
- Monitoring service plan progress and managing job backlogs proactively
- Supporting forecasting processes and improving contract completion rates
- Recording and tracking consumables and inventory usage
- Liaising with credit and service teams to manage risk and maintain relationships
- Processing customer purchase orders accurately
- Ensuring timely and accurate invoicing of completed work
- Briefing engineers on job requirements including access and compliance details
- Scheduling reactive and priority customer visits
- Identifying opportunities to improve processes and service delivery
- High-impact role within a fast-paced operational environment
- Opportunity to build strong relationships across teams and customers
- Involvement in continuous improvement and efficiency initiatives
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×