Credit Controller

About The Role

We are enthusiastic that our Revenue Management team in Cheltenham has another opportunity for someone to join us in the role of Credit Controller
. This team is a fundamental part of HCR, and supports our 13 offices across England and Wales.

The purpose of the role is to help maintain an effective and professional credit control system for the company, all while fostering existing relationships with our clients.

• Assisting in achieving monthly cash collection targets
• Liaising directly with clients on outstanding and overdue balances
• Ensuring accurate records are kept of all conversations/communications with clients
• Production of monthly statements & letters
• Liaising with departments to keep them informed of progress on payments
• Assisting in suspending bill procedures where instructed and appropriate
• Managing instalment payments, checking that they are received as agreed and chasing when instalments are missed
• Assisting in the process of passing debts to the Debt Recovery team where appropriate

• Experienced using Excel, ideally at an intermediate level
• Adaptable and professional telephone etiquette
• Proficient using Outlook
• Confident communication skills
• Client focused
• Calm and solution driven
• Previous experience within a professional services environment would be advantageous

We are looking for someone with real confidence communicating with clients from all walks of life. You may be currently working in a regulated industry such as insurance or banking, or even customer service; we would love to have an application from you.

• Scottish Widows Pension Scheme
• 28 days annual leave (plus public holidays)
• Bonus scheme
• Electric vehicle scheme
• Happy People / Perks at Work benefits portal
• Cycle to Work scheme
• Life Assurance
• 1/3 gym membership contribution
• Flu vaccinations

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients. We are privileged to be an armed forces-friendly organisation.