Service Centre Manager – Mon-Fri 08:15-17:30 No Weekends

We are seeking an experienced Service Centre Manager to lead daily workshop and front-of-house operations for a thriving independent automotive business in Cheltenham. Operating since 1991, this expanding family-run specialist offers a basic salary around £35,000 per annum (negotiable pending experience), plans for an upcoming bonus scheme, enhanced annual leave, and permanent Monday-to-Friday hours with no weekend work required.

• Salary & Future Bonus: Starting salary around £35,000 per annum (negotiable pending experience), with plans for an upcoming performance bonus scheme to be introduced.
• Work-Life Balance: Monday to Friday, 08:15 - 17:30 - enjoy fixed weekday hours with zero weekend shifts.
• Enhanced Holiday: 33 days total annual leave (25 days annual leave plus 8 statutory Bank Holidays).
• Benefits & Growth: Workplace pension scheme, ongoing in-house training/development, and long-term career prospects with a direct stake in driving an expanding family-run business forward.

Established in 1991, our client is an expanding, family-run independent service centre based in the Cheltenham region. Built on honesty, customer trust, and high technical standards, they offer a close-knit, supportive workplace culture where your management expertise is recognized and your contribution directly impacts the business's growth.

Reporting directly to the Business Owner, as Service Centre Manager you will:

• Manage daily operations
  , overseeing both front-of-house customer reception and back-of-house workshop flow.
• Lead and mentor a small team of Vehicle Technicians, allocating jobs efficiently to maximize productivity and safety.
• Liaise with customers
  , preparing estimates, providing professional vehicle advice, and keeping clients updated throughout the repair process.
• Handle parts procurement and supplier relationships, including reconciling statements and managing stock costs.
• Perform ad hoc workshop duties on the tools when required to assist the technical team during peak periods.
• Maintain strict health and safety
  , workshop housekeeping, and quality control standards.

• Essential Trade
  
  Experience:
  
  Proven motor trade experience with strong workshop management or service advisor/workshop controller background is essential. You must understand automotive repairs, labor times, and daily garage operations.
• Hands-on Skill set: Mechanical experience on the tools is highly beneficial (allowing you to pitch in when needed), but strong automotive technical knowledge and proven management skills are the core priorities.
• Key Strengths: Customer-focused mindset, strong commercial awareness, excellent communication skills, and the confidence to manage workflow and identify growth opportunities.
• Licensing: Full UK driving licence with minimal points is required.

Based in the Cheltenham region, the facility offers a straightforward daily commute for candidates travelling from Gloucester, Tewkesbury, Stroud, Cirencester, Winchcombe, Evesham, and surrounding Gloucestershire areas.